Pickup Calendar Use Terms

Use the Oak Place pickup-calendar feature to arrange and manage pickup appointments for Oak Place orders.

Authorized use

Staff may connect only a Google account and calendar they are authorized to use for Oak Place pickups. Customers may use a private pickup link for their own order or an order they are authorized to manage. Keep that link private.

Confirming a pickup

Select an available date and time and complete the confirmation step. A saved requested date, a date without a time, or an unfinished selection is not a confirmed appointment. If the page says a booking is pending or still being checked, wait for confirmation or contact Oak Place before arriving. Times shown in the booking feature are Pacific time.

Notice and appointment changes

A new booking or replacement time must meet the minimum notice shown on the booking page. When 24-hour notice is configured, the selected time must be at least 24 hours ahead.

Online rescheduling is available only when the current confirmed appointment is more than 48 hours away. The replacement must also meet the displayed availability and minimum notice. The existing appointment stays in place until Google confirms the replacement time.

Connection changes and help

Pausing or disconnecting the Google connection does not automatically cancel appointments already confirmed in Google Calendar. Contact Oak Place if the order details are incorrect, a suitable time is unavailable, or a booking needs help.

Contact: Oak Place Support